Terms of Service

These Terms of Service are a binding agreement between you and Lieva, Inc. ("Lieva," "we," "us"). They cover your access to and use of the Lieva website at uselieva.com, the Lieva SDKs, the dashboard, the APIs, and any related services (together, the "Service").

By creating an account, accepting an early-access invitation, installing an SDK, or otherwise using the Service, you agree to these terms and to our Privacy Policy, which is incorporated here by reference. Joining the waitlist signals interest and does not by itself create a paid relationship. If you do not agree to these terms, do not use the Service.

If you use Lieva on behalf of a company or other organization, you represent that you are authorized to bind that organization, and "you" means that organization.

Lieva is an observability and incident-repair tool for AI agents. It records the trace of an agent run and helps you find, fix, and prevent failures.

The Service is built for engineering teams and is intended for business and professional use only. It is not a consumer product and is not directed to children.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account.

Notify us promptly at security@uselieva.com if you suspect unauthorized access to your account.

Lieva is in early access ahead of general availability (GA). Some features described on our site or in our docs are still in development and may change, ship later, or be removed.

We currently offer a founding member program. As offered today, this includes guaranteed early access, a live one-on-one incident-repair session, a $99 founder seat credited toward your first month after GA, and a 40 percent founder discount locked for your seat. These terms are offered in good faith and may change before GA. If we make a material change to the founder offer, we will tell you and give you the option to decline.

Joining the waitlist does not guarantee a specific launch date, price, or feature set, and does not by itself create a paid relationship.

You may use the Service only for lawful purposes and in line with these terms. You agree not to:

You own your trace data and the content within it. We do not claim ownership of your prompts, completions, tool inputs and outputs, or metadata. You control what is captured, and you can redact sensitive fields before sending data to Lieva.

To run the Service, you grant Lieva a limited, non-exclusive, worldwide license to host, store, transmit, process, and display your trace data solely to operate, secure, support, and improve the Service for you. This license exists only so the product can do its job. It ends when you delete the data or close your account, except for short-term backups kept under our standard retention and any records we must keep by law.

Trace data can contain prompts, completions, tool I/O, and metadata. You are responsible for ensuring you have the right to send what you send. We encrypt trace data in transit using TLS and at rest. We do not sell your trace data, and we do not use your trace content to train foundation models.

The Service, including the software, SDKs, dashboard, designs, documentation, and the Lieva name and marks, is owned by Lieva and protected by intellectual property laws. These terms do not transfer any of that to you beyond the limited right to use the Service while your account is active and in good standing.

If you send us feedback, ideas, or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Service, with no obligation to you. Any open-source components we ship are governed by their own licenses, which control in case of conflict for those components.

During early access, most use of Lieva is free unless we tell you otherwise in writing. The founder seat is a paid offer: you pay $99 today, and that $99 is credited toward your first month of paid service after GA.

When paid plans begin, fees are stated at signup, billed in advance for the stated period, and non-refundable except as required by law or as stated here. Fees exclude taxes, which are your responsibility. We may change plan pricing on a going-forward basis with reasonable notice; your locked founder discount applies as described in Section 4.

Founder seat refunds: because GA timing can move, you may request a full refund of your $99 founder seat at any time before GA, and for 14 days after we first make a paid plan available to you, by emailing legal@uselieva.com. Once you use a paid plan beyond that window, normal non-refundable billing applies.

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

Lieva is a diagnostic and repair aid for AI agents, not a guarantee of correctness. RCA labels, cost estimates, replays, diffs, and generated evals are best-effort outputs that you must review before relying on them in production. We do not warrant that the Service will be uninterrupted or error-free, or that it will detect or fix every failure.

We follow strong security practices and are pursuing a SOC 2 audit as part of our roadmap. We do not currently hold a SOC 2 certification. Nothing here should be read as claiming any certification, audit result, or compliance status that we have not separately stated in writing.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service, even if advised of the possibility.

Lieva's total liability for all claims relating to the Service is capped at the greater of the amounts you paid Lieva for the Service in the 12 months before the event giving rise to the claim, or one hundred US dollars (US$100). These limits reflect the allocation of risk between us and apply to the maximum extent permitted by law.

Because forks and replays run locally and your provider API keys never reach us, you remain responsible for your own environment, your keys, and any provider charges incurred when you run a replay.

You agree to defend, indemnify, and hold harmless Lieva and its officers, employees, and agents from any third-party claims, damages, liabilities, and reasonable costs (including legal fees) arising from your use of the Service, your trace data, your violation of these terms, or your violation of any law or third-party right.

We will promptly notify you of any such claim, give you reasonable control of the defense, and cooperate at your expense. You may not settle any claim in a way that imposes obligations on Lieva without our prior written consent.

These terms apply for as long as you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these terms, create risk or legal exposure for us or other users, or if we are required to by law, generally with notice where practical and immediately where the situation requires it. On termination, your right to use the Service ends, and you can request export or deletion of your trace data, subject to short-term backups and any records we must retain by law. Sections that by their nature should survive, including data ownership, intellectual property, disclaimers, limitation of liability, indemnification, and governing law, survive termination.

We may update these terms as the product and the law evolve. When we make material changes, we will update the date at the top of this page and give reasonable notice, for example by email or an in-product notice. Your continued use of the Service after an update takes effect means you accept the revised terms; if you do not agree, stop using the Service and close your account before the changes take effect.

These terms are governed by the laws of the State of Delaware and the applicable laws of the United States, without regard to conflict-of-laws rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not otherwise resolved, except that either party may seek injunctive relief to protect its intellectual property or confidential information in any competent court. If any provision is found unenforceable, the rest stay in effect. These terms, together with the Privacy Policy and any order you accept, are the entire agreement between us regarding the Service. Questions about these terms go to legal@uselieva.com; for privacy matters contact privacy@uselieva.com, and for security matters contact security@uselieva.com.